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Terms and conditions

Valid per 07/31/2019
LL Wellness & BeautyCenter / EL Kadife Nordic offers you a 14-day return policy. The return period runs from the time you receive the item. However, the following restrictions apply:
• If you purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.
• Note that you will not receive shipping costs if you cancel part of your purchase.
• When you tell us that you want to cancel your purchase, you have 14 days to return the item to us.
• You have to pay for the package to be returned and you are liable if any damage occurs during transport.
• We only receive packages sent directly to the address.
• When returning the item, you may be asked to enclose a detailed description of the problem.
• You can also cancel the purchase by notifying us and delivering it in person at Skomagergade 26,1, 4000 Roskilde.
You can return your item in one of the following ways:
a) Reject receipt of the item.
b) Personal return of the item.
c) Return the item in original packaging.
The deadline for the return period is complied with if the item is returned to LL Wellness & BeautyCenter in one of the above ways within 14 days of receipt of the item. Remember to bring / send your original receipt.
If you return your item in accordance with clause (c), we recommend that you send the item as a "parcel post" as you will then have the opportunity to trace the parcel in case the delivery is delayed or lost for Post Denmark. In the case of "parcel mail", there is also the possibility of claiming damages against Post Denmark if the parcel should disappear.
You must bear the cost of returning the item yourself.
Returned goods sent per collection are not received.
If you cancel your purchase, you will receive your money back when we receive the item in unused condition.
COMPLAINT Any complaint about defects in delivered products must, according to the Buyer, have or should have discovered the defect to the L&L Wellness Center within 2 days. Otherwise, the Buyer loses its right to invoke the defect LL Wellness & BeautyCenter does not give an independent guarantee for the goods ordered, and the Buyer obtains only the guarantees issued by the manufacturer to the Buyer.
PERSONAL DATA How we secure your personal information - names and address information When ordering items at El Kadife, we use the information you have provided on your order. We keep your information until we hear from you. You can notify us at any time that you do not wish to be registered with the L&L Wellness Center, including that you do not wish to receive newsletters and the like. Any cancellation must be in writing and sent to info@llwellness.dk
At the El Kadife Nordic webshop you will find the main characteristics of the product, for further information or questions about existing information, please send an email to info@elkadife-nordic.dk or contact us on tel. 23805020
You can pay with VISA / Dankort, VISA, Mastercard, American Express and Mobilepay.
All prices are daily prices and only valid on the order day. However, reservations are made for: Price increases, currency changes, force majeure, tax changes, sold-out and expired goods, as well as changes in product specification and printing errors. All prices quoted are exclusive of 25% VAT.
Shipping costs excl. VAT is DKK 66 up to 1 kg, DKK 73 per person. buy up to 5 kg. Then the freight increases to DKK 120 up to 10 kg and DKK 180 up to 20 kg.
Please note that VAT has been shipped. You are welcome to pick up your goods at LL Wellness & BeautyCenter, Skomagergade 26.1, 4000 Roskilde, without shipping costs.
We deliver goods throughout the Nordic region. Your order will arrive by Post Denmark and GLS within 3-7 days.
If an item has a defect or is incorrectly dispatched, LL Wellness & BeautyCenter / El Kadife Nordic will of course cover your shipping costs when the item is returned to LL Wellness & BeautyCenter.
The account information you enter when purchasing goods is sent directly to PBS in encrypted form (SSL) which only you and PBS can read. Thus, no one else sees or stores the information about you. When purchasing with MobilePay, Dankort or credit card, the amount is deducted from your account as soon as the item departs from LL Wellness & BeautyCenter.
LL Wellness Center / El Kadife Nordic reserves the right to change and update the terms and conditions applicable to this website. It is therefore important that you keep up to date with changes.
Misuse of the L&L Wellness Center webshop causes police notification.
PBS - Banking Services Payment Service
FDIH / Consumer Council
consumer Agency
Consumer Agency - with a book of online stores
consumer Council
consumer Information
If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, no additional delivery costs apply in cases where you have chosen a different form of delivery than the cheapest form of standard delivery we offer), within 14 days of the day we are has received your message that you want to cancel the agreement.
We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we receive the item, unless you send us documentation to have it returned.
We need the following information when you shop with us:
Name, address, tel. and email address.
We record and disclose the personal information needed to deliver the item to you.
The personal information is registered with LL Wellness & BeautyCenter and stored for five years, after which the information is deleted.
We work with PostNord and GLS, which stores and processes data. Companies only process information on our behalf and may not use it for their own purposes.
The data controller at www.elkadife-nordic.dk is Lindamarija Levin.
You have the right to be informed what information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can for example. be if your data is no longer needed for the purpose for which we were using it. You may also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: INFO@ELKADIFE-NORDIC.DK.
If you, as a consumer, want to complain about your purchase, contact LL Wellness & BeautyCenter / El Kadife Nordic. If we are unable to find a solution, you can file a complaint with:
Center for Complaints
House of Names
Toldboden 2
8800 Viborg
If you are resident in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr

The terms and conditions were last updated on 31.07.2019
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